ThriveIn
Frequently Asked Questions
1.What services does your health navigator provide?
Our health navigator service includes accompanying patients during their medical appointments, facilitating discussions between patients, families, and healthcare providers, clarifying diagnoses and treatment options, helping coordinate ongoing care at home, and support insurance denials. We focus on communication and support to ensure everyone is informed and involved in the healthcare process.
2. Who are the health navigators, and what qualifications do they have?
Our health navigators are all Registered Nurses (RNs), with extensive experience in patient care andhealthcare systems. They possess strong communication skills and a deep understanding of medical terminology and treatment options to effectively support patients and families.
3. How does your service work?
Once you contact us, we will schedule an initial consultation to discuss your specific needs. Our health navigator will accompany you at your appointments, take notes, and help you ask the right questions. After the appointment, they will communicate the key points to your family/loved ones that you have selected to be involved and assist in coordinating the next steps in your health journey.
4. Is this service covered by insurance?
Coverage for health navigation services varies by insurance provider and plan. We recommend checking with your insurance company to see if our services are eligible for coverage. We also offer super bills, so you can pay out of pocket and submit for reimbursement to your insurance plan for health coaching support.
5. How can I get started with your health navigator service?
Getting started is easy! Simply reach out to us via our website or phone to schedule a consultation. We’ll discuss your healthcare needs and determine how we can best support you on your health journey. Your dedicated health navigator will be with you every step of the way!
Still have questions? Read our Frequently Asked Questions from patients just like you.